Privacy Policy


This privacy policy outlines how Splendid Swan uses and protects any information you give while using this website and once you've placed an order.

The term ‘we’, ‘us’ or ‘our’ refers to Splendid Swan.

INFORMATION WE COLLECT

We may collect the following information from you:

Name, email address, social media handles (e.g for Facebook or Instagram), telephone number and postal address.
Any other data relevant to your order, including your wedding date and venue, guest information, partner’s information and any other personal information that may be included on your stationery.

HOW WE COLLECT YOUR INFORMATION

Your information may be collected in the following ways:

  • Through the 'Contact Us' or 'Enquire' pages on this website
  • Through any order placed on third party sites such as Etsy
  • Through direct email enquiries or telephone enquiries
  • Through direct contact via our social media platforms (I.e Facebook or Instagram)
WHY DO WE NEED YOUR INFORMATION? AND HOW DO WE USE IT?

We rely on a number of legal bases to collect, use, and share your information, including:

To provide our services, such as sending a quote, designing your stationery or giving customer support.
If necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law
For the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

HOW LONG WE KEEP YOUR DATA

We keep your personal information only for as long as necessary to provide you with our services, as previously described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

Physical copies of your stationery and photographs will be kept for our portfolio for up to 6 years, if consent is given (See section below regarding photography and consent). Any other personal data taken from you will be deleted 1 year after your wedding date. You have the right to request that we delete all records at any time. Under the General Data Protection Regulation (GDPR), you may also request details of any of the personal data of yours which we hold.

DATA SECURITY

We have taken lots of measures to keep your data secure at Splendid Swan.

All data held on physical documents or products showing personal details are locked in a secure location.
All digital data stored on our hard drive is kept in password protected and encrypted folders.

SHARING YOUR PERSONAL DATA

We will never sell or lease any of your personal data with any third parties.

In some circumstances, once an order has been placed it may be necessary to share your data with the following third parties:

Professional printing companies that work with us to process your order.
Delivery companies will require access to your name and address in order to ship your stationery.
If you have placed an order through Etsy or any other platform on which we sell, your information will be shared with the seller as necessary to provide you with our services and comply with our obligations under both the Seller’s Policy and Seller’s Terms of Use.
In some instances, with your permission we may need to share information with your other wedding suppliers. For example, if commissioned to create an illustration of your wedding cake, we would need to speak with your cake maker.

If you would like further details about these third parties and how they use your data, please contact us.

Your data may also be shared if we believe that it is reasonably necessary to: (a) respond to a legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

HOW WE USE COOKIES

This website uses cookies. Cookies are text files that are stored in a computer system via an Internet browser. Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognised and identified using the unique cookie ID.

Through the use of cookies, we can provide the users of this website with a more user-friendly service that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimised with the user in mind. Cookies allow us, as previously mentioned, to recognise our website users. The purpose of this recognition is to make it easier for users to utilise our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. With the exception of special circumstances (where we are required to store data for legal reasons) your personal information will be deleted upon request.
Object. You can object to our processing of some of your information based on our legitimate interests. Your personal information will be deleted unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT US

For purposes of EU data protection law, Splendid Swan is the data controller of this website and is responsible for your personal information. If you have any questions or concerns, you may contact us at splendidswan@gmail.com.